Word & Mouth Blog

Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.

For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack

  • A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.

  • Yes. Especially if your marketing currently sounds like ChatGPT wrote it.

  • No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.

  • People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.

Instagram Reels & Growing Your Instagram Page

The big social media story of the week is that Instagram has finally revealed that they are “no longer a photo-sharing app.” The head of Instagram, Adam Mosseri meant to tweet is that Instagram is no longer JUST a photo-sharing platform. They are moving towards where their customers are looking for - video, especially Instagram Reels to grow your Instagram Page.

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Wine County Shana Bull Wine County Shana Bull

Wines to enjoy while watching the movie Cruella

Top Picks for wines to drink while watching the movie Cruella from Disney. The live-action Disney movie starring Emma Stone is a fun take on the movie 101 Dalmatians, featuring a favorite Disney villain. Set in the 70’s in London, the music, the makeup, and the fashion is fun to watch for anyone. This movie is best enjoyed with crumpets and a glass of wine.

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Live Your Values as a Marketer

Great modern marketers are defined, perhaps more than anything, by their resiliency and agility.

They stay on their toes, ready to pivot and adjust amid constantly changing conditions. They have the ambition and openness to try new things, never boxing themselves in. They stay motivated and optimistic even in the face of enormous challenges and setbacks.

Shana Bull embodies so many of these qualities.

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Family Life, Pivotal Shana Bull Family Life, Pivotal Shana Bull

So, I'm Now a Published Author of a Children's Book

Randall the Blue Spider loves the ocean and the waves that go crash. Today, he wants to enter the surfing competition to win an ice cream prize, but he is nervous that he might fall in front of everybody watching him. With the help of his friend, Chester the Caterpillar, Randall learns how to cope with these difficult feelings and take his chances at winning.

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Word of the Year: Embrace 2021

Whether you have kids at home or feel paralyzed by not being able to find a job, there are small things you can do to embrace your goals. This isn’t about jumping in headfirst and hustling (read: burning out). This year should be about taking slow, actionable steps to get you further than where you are right now - and embracing your word of the year like I am.

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