Word & Mouth Blog

Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.

For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack

  • A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.

  • Yes. Especially if your marketing currently sounds like ChatGPT wrote it.

  • No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.

  • People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.

So, Are We Setting Goals For 2021?

2020 turned out to be something that NOT any of us could have predicted. With massive job loss and stay at home orders due to the pandemic, 2020 goals changed. Even though my New Year Resolutions looked different, I still made time to goal plan and create small goals to get me to the next step in my career and for my health. Here are some action items for setting 2021 goals.

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Family Life Shana Bull Family Life Shana Bull

Responsible Travel in California - Getting An RV

If you are looking for responsible travel options in California, I definitely recommend camping. Whether you camp in a tent, an RV, a trailer, or a cabin – you and your family can be outdoors, social distancing, hopefully staying away from crowds - and making lots of great summer memories that will last a lifetime.

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Digital Marketing, Social Media Shana Bull Digital Marketing, Social Media Shana Bull

Should Brands Post About Juneteeth on Social Media?

Juneteeth is an important holiday and there are a few action items brands can do to show support on social media. Right now brands are looking to speak up, and I applaud that—but I also want to help friends realize that it is more than just a black square on social media. You must back up your voice, your claim to solidarity, with action.

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Digital Marketing, Pivotal, Social Media Shana Bull Digital Marketing, Pivotal, Social Media Shana Bull

How To Start a NEW Business During a Crisis

Sisters, Claire + Bronwyn from Mighty Market planned on opening their zero waste, clean beauty, and bulk refill brick and mortar shop in Downtown Martinez East Bay) - little did they know, a worldwide pandemic would shut down retailers across the world. Quickly they adapted to creating an eCommerce website to sell products, and used social media to connect with customers.

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Bringing The Napa Valley Experience Online

The iconic St. Helena winery is known for being Napa Valley's oldest wine estate, their grand estate, and some BIG bold Napa Valley Cabernet Sauvignon. When the “experience” of being at the winery was not allowed during the SIP (Shelter in Place) order for California, the Charles Krug team figured out how to bring that experience online with virtual wine tastings and Facebook Lives.

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Small Business Superpower: Connections with Your Customers Matter

The brick & mortar hair and skin salon has continued to focus on the connections that they have with their customers, and that can be seen as soon as you walk into the salon through smiling faces and repeat customers. When the SIP order went into place for Sonoma County, they had to shut down their salon and turn to online delivery orders, as well as a new Facebook group

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Pivotal, Digital Marketing Shana Bull Pivotal, Digital Marketing Shana Bull

Going From Selling Wine In-Person to Selling Wine Online Is No Easy Task

In the latest in my video interview series, Pivotal - a Focus on Digital Marketing, I talked to Hannah, the Assistant Manager, Marketing & eCommerce at Bottle Barn. The Santa Rosa brick & mortar wine, beer, and spirits retailer started their eCommerce website just a few years earlier, but the COVID-19 Pandemic made it a greater focus for the 30-Year-Old business. 

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Digital Marketing, Wine County, Pivotal Shana Bull Digital Marketing, Wine County, Pivotal Shana Bull

Wine Country Membership Card Had to Pivot To Sell Wine Online

The series is called Pivotal - a Focus on Digital Marketing - because everyone I've talked to both for this series, and through social media, or over the phone, they have realized that what worked in the past, AKA February 2020, wasn't going to work anymore, even after their businesses are granted permission to open back up.

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Tools For Creating Video For Virtual Wine Tastings

The experience of “wine” isn’t always JUST about the wine. Any winery that plans out virtual wine tastings should think about what core values they share with their customers and try to create video wine tastings that connect with their target audience and brings something else to the table. Here are some video tools to use to create better video quality for your virtual wine tastings.

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Post-Shelter in Place California Business Will Be Different

California Governor, Gavin Newsom shared some of his plans to open California back up after the COVID-19 pandemic slows (still no official date until we see trends in hospitalization numbers flattening). The plan will be lifting SIP in stages. California Small businesses that rely on customers may need to rethink this business plan for life after the SIP orders are lifted - and get creative.

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