Word & Mouth Blog
Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.
For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack
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A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.
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Yes. Especially if your marketing currently sounds like ChatGPT wrote it.
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No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.
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People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.
How To Start a NEW Business During a Crisis
Sisters, Claire + Bronwyn from Mighty Market planned on opening their zero waste, clean beauty, and bulk refill brick and mortar shop in Downtown Martinez East Bay) - little did they know, a worldwide pandemic would shut down retailers across the world. Quickly they adapted to creating an eCommerce website to sell products, and used social media to connect with customers.
Bringing The Napa Valley Experience Online
The iconic St. Helena winery is known for being Napa Valley's oldest wine estate, their grand estate, and some BIG bold Napa Valley Cabernet Sauvignon. When the “experience” of being at the winery was not allowed during the SIP (Shelter in Place) order for California, the Charles Krug team figured out how to bring that experience online with virtual wine tastings and Facebook Lives.
Small Business Owners Need to Focus on Connections and Creativity
Ozzy and his partner have taken their pie/ice cream shop and cupcake shop and brought them online - partnering with local Sonoma County brands for promotions, doing dessert delivery, and always staying true to their Sonoma County roots.
Small Business Superpower: Connections with Your Customers Matter
The brick & mortar hair and skin salon has continued to focus on the connections that they have with their customers, and that can be seen as soon as you walk into the salon through smiling faces and repeat customers. When the SIP order went into place for Sonoma County, they had to shut down their salon and turn to online delivery orders, as well as a new Facebook group
Going From Selling Wine In-Person to Selling Wine Online Is No Easy Task
In the latest in my video interview series, Pivotal - a Focus on Digital Marketing, I talked to Hannah, the Assistant Manager, Marketing & eCommerce at Bottle Barn. The Santa Rosa brick & mortar wine, beer, and spirits retailer started their eCommerce website just a few years earlier, but the COVID-19 Pandemic made it a greater focus for the 30-Year-Old business.
Wine Country Membership Card Had to Pivot To Sell Wine Online
The series is called Pivotal - a Focus on Digital Marketing - because everyone I've talked to both for this series, and through social media, or over the phone, they have realized that what worked in the past, AKA February 2020, wasn't going to work anymore, even after their businesses are granted permission to open back up.
Tools For Creating Video For Virtual Wine Tastings
The experience of “wine” isn’t always JUST about the wine. Any winery that plans out virtual wine tastings should think about what core values they share with their customers and try to create video wine tastings that connect with their target audience and brings something else to the table. Here are some video tools to use to create better video quality for your virtual wine tastings.
Post-Shelter in Place California Business Will Be Different
California Governor, Gavin Newsom shared some of his plans to open California back up after the COVID-19 pandemic slows (still no official date until we see trends in hospitalization numbers flattening). The plan will be lifting SIP in stages. California Small businesses that rely on customers may need to rethink this business plan for life after the SIP orders are lifted - and get creative.
Small Changes to Pivot Your Small Business Strategy During COVID -19
For some, when we are put in situations where we have to adapt quickly -- we find a way to pivot our small business strategy. For other business owners or marketers, it isn't so easy to change how you do business, but there are things you can do to make small steps to pivot your marketing.
Social Distance Yourself From Social Media: How To Spring Clean Your Social Media Habits
If you feel like you need to social distance yourself from social media, you are not alone. I am trying not to check the news as much, or mindlessly scroll through Facebook or Instagram stories. Here are my top 4 tips for spring cleaning your social media during this COVID-19 pandemic.
How To Create Your Own Virtual Easter Egg Hunt
Connecting with family while being sheltered at home is semi-easy to do with video chat! Here are some ideas on how to create a Virtual Easter Egg Hunt with family or friends in their own homes!
Restaurant and Winery Marketing Gets Creative While We Shelter in Place
With the shelter-in-place order, wineries and restaurants all over California are having to rethink their traditional model of people coming to them. Creativity tends to flourish during times of crisis, so I wanted to give a few shoutouts to brands that I think are doing a great job of embracing the horrible reality that we're dealing with right now.
Marketing Is Still Important—Even During a Crisis
For many of us in the hospitality industry, all of our marketing efforts were directed at getting people into the tasting room, restaurant or hotel, and letting our tasting room staff sell wine club memberships/wine/food, etc. And even though this crisis is temporary, the brands that adapt will be able to move forward stronger, and the brands that simply want to revert to the status quo will be left behind.
The Case for Using LinkTree in Your Marketing
Having a landing page on your own website helps with digital retargeting ads, SEO, and general branding (since the free version of Linktree doesn’t have many choices for changing up the style, fonts, or layout). But what happens when marketers don’t have easy access to create new landing pages on your website?
Work From Home Productivity Tips (How To Plan Your Day With Your Partner)
From years of working from home, as well as what we have been doing for the past week, here are some of our work from home productivity tips for planning ahead with your partner.
Virtual Happy Hour - Keeping People Connected through Video and Wine
A Virtual Happy Hour is a great idea for friends and family to connect, even when in quarantine during this coronavirus pandemic. Here are some tools on how to set up your virtual happy hour (wine, and a husband, not included).
Creative Ways Wineries Can Market Their Business During This Pandemic
I want to encourage people to take some time to assess what’s happening with your wine business and work with your team to brainstorm creative ways wineries can market their businesses during this pandemic.
Best Work from Home Tools
Now that a lot more people are working from home, due to the coronavirus, here are some of the top work from home tools that have worked for me for working from home. So, check out what I would get for a professional who is new to remote working: