Word & Mouth Blog
Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.
For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack
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A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.
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Yes. Especially if your marketing currently sounds like ChatGPT wrote it.
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No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.
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People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.
Bringing The Napa Valley Experience Online
The iconic St. Helena winery is known for being Napa Valley's oldest wine estate, their grand estate, and some BIG bold Napa Valley Cabernet Sauvignon. When the “experience” of being at the winery was not allowed during the SIP (Shelter in Place) order for California, the Charles Krug team figured out how to bring that experience online with virtual wine tastings and Facebook Lives.
Small Business Superpower: Connections with Your Customers Matter
The brick & mortar hair and skin salon has continued to focus on the connections that they have with their customers, and that can be seen as soon as you walk into the salon through smiling faces and repeat customers. When the SIP order went into place for Sonoma County, they had to shut down their salon and turn to online delivery orders, as well as a new Facebook group
Tools For Creating Video For Virtual Wine Tastings
The experience of “wine” isn’t always JUST about the wine. Any winery that plans out virtual wine tastings should think about what core values they share with their customers and try to create video wine tastings that connect with their target audience and brings something else to the table. Here are some video tools to use to create better video quality for your virtual wine tastings.
Post-Shelter in Place California Business Will Be Different
California Governor, Gavin Newsom shared some of his plans to open California back up after the COVID-19 pandemic slows (still no official date until we see trends in hospitalization numbers flattening). The plan will be lifting SIP in stages. California Small businesses that rely on customers may need to rethink this business plan for life after the SIP orders are lifted - and get creative.
Small Changes to Pivot Your Small Business Strategy During COVID -19
For some, when we are put in situations where we have to adapt quickly -- we find a way to pivot our small business strategy. For other business owners or marketers, it isn't so easy to change how you do business, but there are things you can do to make small steps to pivot your marketing.
Restaurant and Winery Marketing Gets Creative While We Shelter in Place
With the shelter-in-place order, wineries and restaurants all over California are having to rethink their traditional model of people coming to them. Creativity tends to flourish during times of crisis, so I wanted to give a few shoutouts to brands that I think are doing a great job of embracing the horrible reality that we're dealing with right now.
Marketing Is Still Important—Even During a Crisis
For many of us in the hospitality industry, all of our marketing efforts were directed at getting people into the tasting room, restaurant or hotel, and letting our tasting room staff sell wine club memberships/wine/food, etc. And even though this crisis is temporary, the brands that adapt will be able to move forward stronger, and the brands that simply want to revert to the status quo will be left behind.
The Case for Using LinkTree in Your Marketing
Having a landing page on your own website helps with digital retargeting ads, SEO, and general branding (since the free version of Linktree doesn’t have many choices for changing up the style, fonts, or layout). But what happens when marketers don’t have easy access to create new landing pages on your website?
Work From Home Productivity Tips (How To Plan Your Day With Your Partner)
From years of working from home, as well as what we have been doing for the past week, here are some of our work from home productivity tips for planning ahead with your partner.
Celebrating 11 Years as a Social Media Entrepreneur
I never thought of myself as an entrepreneur—maybe because I never had employees under me. I guess when I think of entrepreneurs, I think of traditional “small business owners” like my dad, who has employees. I realized that my mindset—thinking of my work in such a small way—was holding me back from spending money on myself and on my social media marketing business.
Define Your Brand Passions For Your Social Media Marketing
Take a look at the core brand passions that get you or the owners of your business up in the morning. Remembering your brand passions will help guide your content creation for social media marketing.
Instagram Engagement Hack
Are you looking for an Instagram Engagement Hack to help you grow your following and get more comments on your posts? I think I have found the secret sauce to true connections with your target audience on social media.
Connections Are What Make Social Media Marketing So Powerful
Social media marketing is about being SOCIAL. Digital marketing is not the Wild Wild West of marketing anymore. It is a dynamic tool for brands to share their story and to connect with their target audience - all with better access to insights than ever before.
Kids, Fake News + Cyberbullies: An Interview with Kerry Rego
Growing up in a world with social media, Kerry Rego teaches kids about cyberbullying and fake news & she tells us why her tween doesn't have a cellphone.
Instagram Jail + FOMO
When I got put into Instagram jail I realize that FOMO on social media only happens if I allow it to.
Understanding Wine Influencers
Wine Influencers are always a hot topic that people (mainly older people) in the wine industry like to get upset about. But it works. Right now, in addition to the ROI question, people are looking at the term “influencer” as a group of girls posing for the camera, not knowing anything about the subject matter, and expecting things for free. Once again, I'm here to say that that is not the case for everyone, and certainly not the case for wine influencers worth their weight in cans of rosé.