Word & Mouth Blog

Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.

For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack

  • A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.

  • Yes. Especially if your marketing currently sounds like ChatGPT wrote it.

  • No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.

  • People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.

Family Life Shana Bull Family Life Shana Bull

The Best of Spring Cleaning at Target

Fresh air, new blooms, and a new backyard. These are some of the things I am most excited about this Spring. We are rehauling our backyard so we can have more space for new flowers and plants, as well as a new toddler playhouse and place for Ryeson to ride his new tricycle. Here are some of my top spring cleaning picks from Target to buy right now! 

Read More
Latest News Shana Bull Latest News Shana Bull

How I Spent my Vacation: Goal Planning

Goal Planning is an important part of any marketing strategy - figuring out WHY you want to accomplish your goals and breaking them down into tasks makes them more manageable.   Here are a few tips I have learned over the years on how to create goals for marketers. 

Read More
Digital Marketing, Social Media Shana Bull Digital Marketing, Social Media Shana Bull

A Marketers Dream: The Museum of Ice Cream in San Francisco

 Pop-up shops are nothing new; we see them at the mall every Christmas season, calendar and phone kiosks in the middle of every aisle. Even the Santa meet-and-greet is a pop-up shop where kids can wait in long lines to pay a guy in a suit to take a picture on his lap (nothing against it, but that is totally what it is). However, these Instagram-style Pop-Up Museums are a somewhat new idea.

Read More