Word & Mouth Blog
Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.
For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack
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A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.
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Yes. Especially if your marketing currently sounds like ChatGPT wrote it.
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No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.
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People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.
Social Media Tools Every Marketer Needs
Since most of my work in social media is all about PHOTOGRAPHY, here are some of my favorite tools for creating content for social media marketing.
Tips for Social Media Marketing When You Are Not Inspired
These are just some of my tips for what you can do when you’re not feeling inspired to share on social media. Obviously some of them help with other areas of your business as well, like planning in general, being more aware of your energy, and having a backup plan. Sometimes things don’t always work how you want them to, but acknowledging that it’s just part of life makes it a little easier to deal with.
Facebook Pages Attempt to Be Transparent with Info & Ads Tab
Facebook rolled out the Info and Ads section on Facebook pages back in June, and it has been talked about over the past few months, but people are JUST NOW starting to really catch on. This new update allows anyone to see all the ads the Facebook page is currently running. The dark posts, ads that are meant for just one target audience, or different ads all with different promotions… Yup. ALL.
Wine Marketers – You Need to Engage on Social Media Over the Weekend
The Wine Industry’s busiest time is during the weekends. This when the most customers come in and out of your tasting room/hotel/restaurant/retail shop. This also means that this is when the most people post pictures on Instagram, tag your brand in their main images on the feed, or share pictures and videos on their Instagram Stories. This is also when a lot of people ask questions about hours, location, etc. on Facebook or other social media platforms while trying to figure out their itinerary for the weekend. You want to make sure to engage with them.
How Troop Beverly Hills Made Me a Better Writer
A movie from the 80s made me realize I wanted to become a writer when I grew up. Technology taught me how to become a better writer. And the rise of apps using voice has taken my writing to the next level.
Social Media Marketing Education in Sonoma County
I just hit publish for my first series of in-person classes on social media marketing - one for Wine Marketers and one for my Consumer Product and Small Business Marketing Friends.
Three Tips for Writing Blog Posts (+ a Bonus Tip)
My personal mission has been to inspire marketers to create MORE content for their brands. In order to do that, I need to help them learn that writing blog posts and content for social media marketing can be easy and fun.
The social media mom versus real life
We’ve all seen it: the perfect pictures on Instagram with someone using the hashtag #blessed. Or the gorgeous DIY second birthday party for a toddler, complete with crafts that belong in the pages of Martha Stewart or on Pinterest. You may know one of these moms in person, and secretly – or not so secretly – look up to them...or judge them. This is a blog post dedicated to real moms.
What Social Media Community Management Should Look Like
At the end of the day, the relationship that customers make with brands is what they are going to remember. If a potential customer asked a question about your product or service through social media, and you got back to them right away, they will remember that. The opposite is true as well, people now have an expectation that brands will get back to them on social media, and when they don’t, that leaves a bad taste in their mouth. I provided some tips and tricks of how to batch your community management time within a few minutes each day so it’s not overwhelming.
Train Yourself: Habit for Social Media Marketing
Sometimes getting started with social media marketing for your business can be daunting because you aren’t really sure where to start. In order to be successful you have to create daily habits for Social Media Marketing, otherwise you will just be posting and not knowing if you are moving forward with your brand goals. Also, creating habits make tasks easier to manage for long term success.
The Instagram Bio, Often Overlooked in Social Media Marketing
An Instagram Bio is 150 characters that most people tend not to put too much thought into. I’m here to give you some tips and explain why creating a good Instagram Bio is vital to connecting with your target audience, the first step to creating a successful Instagram strategy.
How To Create a Spring Flatlay Photo
have been slowly trying to perfect the flatlay image - a style of photography when you are shooting a subject on a flat surface from directly above. I am finally at a place where I can be proud of my images (I am hard on myself when it comes to photography), so I wanted to share some of what I have learned over the years.
The #DeleteFacebook Movement
Users Deleting their Facebook Pages Since the Cambridge Analytica scandal
GIFS are back on Instagram
Instagram GIFS were gone from Instagram Stories for a few months. Thankfully for us and the Instagram app - they are back! (pretend there is a dancing taco GIF right here).
Instagram Ain’t Nothin’ but a Number
Social Media Marketing numbers that matter should be engagement, not how many followers your brand has. It doesn’t matter if you have 1,000 or 50,000 on Instagram if 49,000 people are not engaged with your brand. Here are a few tips for businesses who want to connect with their audience.
Whole Foods Beauty Sale (find my face in Sonoma + Napa)
Whole Foods Market in Sonoma County, Napa Valley and Marin County is hosting a Beauty Week sale and using Influencer Marketing to share the news in the Bay Area. Here are some of my top beauty picks for new moms.
Don't Let Facebook Page Changes Get You Down
Facebook Pages may be changing in 2018, but if marketers go back to the root of social media marketing - aka connections - they can be successful.
MY Word of the Year 2018 - CREATE
So many people are talking about their 2018 word of the year. My word is CREATE.
Easy Tools for a More Productive Work Day - It’s a Short List!
My favorite tip for any marketer or small business owner is to goal plan. I can promise you it will help keep you sane, and you will have more time. I use two simple tools to help me maximize my time when I work from home every day.
Clover Sonoma + Whole Foods Eggnog Giveaway
As you may know — I love everything about eating & drinking during the last two months of the year. One of my favorite things is having people over to try different eggnogs, with and without alcohol, of course.