Word & Mouth Blog

Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.

For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack

The social media mom versus real life

We’ve all seen it: the perfect pictures on Instagram with someone using the hashtag #blessed. Or the gorgeous DIY second birthday party for a toddler, complete with crafts that belong in the pages of Martha Stewart or on Pinterest. You may know one of these moms in person, and secretly – or not so secretly – look up to them...or judge them. This is a blog post dedicated to real moms.

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What Social Media Community Management Should Look Like

At the end of the day, the relationship that customers make with brands is what they are going to remember. If a potential customer asked a question about your product or service through social media, and you got back to them right away, they will remember that. The opposite is true as well, people now have an expectation that brands will get back to them on social media, and when they don’t, that leaves a bad taste in their mouth. I provided some tips and tricks of how to batch your community management time within a few minutes each day so it’s not overwhelming.

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Digital Marketing, Social Media Shana Bull Digital Marketing, Social Media Shana Bull

Train Yourself: Habit for Social Media Marketing

Sometimes getting started with social media marketing for your business can be daunting because you aren’t really sure where to start. In order to be successful you have to create daily habits for Social Media Marketing, otherwise you will just be posting and not knowing if you are moving forward with your brand goals. Also, creating habits make tasks easier to manage for long term success.  

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The Instagram Bio, Often Overlooked in Social Media Marketing

An Instagram Bio is 150 characters that most people tend not to put too much thought into. I’m here to give you some tips and explain why creating a good Instagram Bio is vital to connecting with your target audience, the first step to creating a successful Instagram strategy.

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Digital Marketing, Social Media Shana Bull Digital Marketing, Social Media Shana Bull

A Marketers Dream: The Museum of Ice Cream in San Francisco

 Pop-up shops are nothing new; we see them at the mall every Christmas season, calendar and phone kiosks in the middle of every aisle. Even the Santa meet-and-greet is a pop-up shop where kids can wait in long lines to pay a guy in a suit to take a picture on his lap (nothing against it, but that is totally what it is). However, these Instagram-style Pop-Up Museums are a somewhat new idea.

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