Word & Mouth Blog

Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.

For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack

Tools For Creating Video For Virtual Wine Tastings

The experience of “wine” isn’t always JUST about the wine. Any winery that plans out virtual wine tastings should think about what core values they share with their customers and try to create video wine tastings that connect with their target audience and brings something else to the table. Here are some video tools to use to create better video quality for your virtual wine tastings.

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Post-Shelter in Place California Business Will Be Different

California Governor, Gavin Newsom shared some of his plans to open California back up after the COVID-19 pandemic slows (still no official date until we see trends in hospitalization numbers flattening). The plan will be lifting SIP in stages. California Small businesses that rely on customers may need to rethink this business plan for life after the SIP orders are lifted - and get creative.

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Social Distance Yourself From Social Media: How To Spring Clean Your Social Media Habits

If you feel like you need to social distance yourself from social media, you are not alone. I am trying not to check the news as much, or mindlessly scroll through Facebook or Instagram stories. Here are my top 4 tips for spring cleaning your social media during this COVID-19 pandemic.

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Restaurant and Winery Marketing Gets Creative While We Shelter in Place

With the shelter-in-place order, wineries and restaurants all over California are having to rethink their traditional model of people coming to them. Creativity tends to flourish during times of crisis, so I wanted to give a few shoutouts to brands that I think are doing a great job of embracing the horrible reality that we're dealing with right now.

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Marketing Is Still Important—Even During a Crisis

For many of us in the hospitality industry, all of our marketing efforts were directed at getting people into the tasting room, restaurant or hotel, and letting our tasting room staff sell wine club memberships/wine/food, etc. And even though this crisis is temporary, the brands that adapt will be able to move forward stronger, and the brands that simply want to revert to the status quo will be left behind.

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Celebrating 11 Years as a Social Media Entrepreneur

I never thought of myself as an entrepreneur—maybe because I never had employees under me. I guess when I think of entrepreneurs, I think of traditional “small business owners” like my dad, who has employees. I realized that my mindset—thinking of my work in such a small way—was holding me back from spending money on myself and on my social media marketing business.

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