Word & Mouth Blog

Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.

For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack

  • A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.

  • Yes. Especially if your marketing currently sounds like ChatGPT wrote it.

  • No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.

  • People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.

Shana Bull Shana Bull

Gift Ideas for Social Media Marketers

As a social media marketer, I am always on the lookout for new toys to play with when it comes to creating content. Since most of my work in social media is all about PHOTOGRAPHY, here are some of my favorite gifts to get a social media marketer in your life.

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Digital Marketing, Wine County Shana Bull Digital Marketing, Wine County Shana Bull

Top 11 Wineries in California on Instagram

My picks for top CA Wineries on Instagram are not based on who has the most followers, the prettiest pictures, or which wineries get the most Instagram location check-ins. While those are important, I chose these wineries based on their community engagement and unique brands… I chose wineries on Instagram that were true to their brand passions and connected with their target audience.

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Digital Marketing, Social Media Shana Bull Digital Marketing, Social Media Shana Bull

Understanding Wine Influencers

Wine Influencers are always a hot topic that people (mainly older people) in the wine industry like to get upset about. But it works. Right now, in addition to the ROI question, people are looking at the term “influencer” as a group of girls posing for the camera, not knowing anything about the subject matter, and expecting things for free. Once again, I'm here to say that that is not the case for everyone, and certainly not the case for wine influencers worth their weight in cans of rosé.

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Shana Bull Shana Bull

Buffalo Cauliflower in the East Bay

This little café in downtown Martinez  make some of the best buffalo cauliflower I’ve had. Definitely a great visit in the East Bay during your next trip to the area.

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Wine Country Afternoon, Wine County Shana Bull Wine Country Afternoon, Wine County Shana Bull

Calistoga Girls Weekend {Advice for planning a trip to Napa Valley with Friends}

Spend time in Napa Valley’s rustic town for a Calistoga Girls Weekend is the mini-staycation or vacation you need. Especially great for moms or a Calistoga bachelorette party to enjoy Napa or Sonoma County wine county! Wine tasting, cocktails, relaxing by a mineral pool, great food, and dancing the night away at a local pub on Main Street - seriously, this is my go-to wine country destination for a girl’s weekend.

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Linktree Alternatives and Other Apps to Link in Your Instagram Bio

I've written about Linktree before and voiced my opinion about not using the Instagram bio app (my point of view is that you should capture the web traffic on your own website – not someone else’s). In case you haven’t heard of it, Linktree is a popular third-party app that allows you to add a link to your bio containing additional links to other websites, or perhaps to sections on your own website. Many bloggers and marketers use it to skirt around the “one link” rule on Instagram. The app creates a landing page on which you can add links to promotions, events, contact pages, sales pages, or your own blog.

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Shana Bull Shana Bull

Some Articles on Influencer Marketing

There is so much information out there about what Influencer mMrketing is, how you can get ROI from Influencer Marketing and how to create a campaign around working with influencers… so instead of recreating the wheel, here is a round up of some articles I have read over the past few weeks!

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