Word & Mouth Blog
Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.
For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack
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A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.
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Yes. Especially if your marketing currently sounds like ChatGPT wrote it.
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No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.
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People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.
I Bought a Toddler Leash for My Child. Yes I am THAT Mom
I broke down and bought a toddler leash/safety harness for my child. I care about toddler safety, and I love being social, so it makes sense for me.
Staycation in Santa Rosa
My husband and I took a Staycation in Downtown Santa Rosa at the Astro Motel, and enjoyed life without the toddler for a night.
Update As the Sonoma Fire Is Almost Contained
Several fires are currently burning in Sonoma County and Napa County in both urban and rural areas. The fires are mainly in eastern Sonoma County – parts of Sonoma Valley and Santa Rosa.
Thousands of Businesses, Farms, Wineries, Vineyards, and Homes have been destroyed, but the Wine County Community is STRONG.