Word & Mouth Blog

Where food, hospitality, branding, and human behavior all crash into each other. I write about restaurants, wine, placemaking, customer experience, and the small details that make people talk about a business long after they leave.

For even more snarky takes on marketing, pop culture, branding, and the internet, visit my Substack, Burnt Popcorn & Branding: Substack

  • A mix of hospitality, branding, customer psychology, hospitality culture, and internet behavior from someone who’s worked behind the scenes in marketing long enough to know what feels authentic and what feels painfully forced.

  • Yes. Especially if your marketing currently sounds like ChatGPT wrote it.

  • No LinkedIn thought leadership energy here. Just strategy, storytelling, and occasional side-eye toward trends, Chat-GPT written branding advice, and “disruptive” ideas that all look the same.

  • People in marketing, hospitality, branding, retail, wine, or anyone who secretly judges restaurants by their menu design before reading the food list.

Healthy Lifestyle Shana Bull Healthy Lifestyle Shana Bull

One year Since my Last Day of Anal Cancer Treatments

One year ago I rang the bell at the Kaiser cancer treatment center. One year ago I finished my anal cancer treatments - radiation & oral chemotherapy. And now, one-year post anal cancer treatments —Moving forward, one of my goals in life is to encourage everyone to listen to their body, and go see a doctor, community health center, etc when they feel like something is off.

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